Refund policy

refund policy

at queenie brand, every piece is made to order with intention. your item is created specifically for you once your order is placed.

all sales are final.

we do not offer returns, exchanges, cancellations, or refunds.

made to order means your piece begins production shortly after checkout, and materials are allocated specifically for your item.

we understand sizing can be tricky. please review product details and size information before placing your order.

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damaged or incorrect items

if your order arrives damaged, defective, or incorrect, we will make it right.

please contact us within 7 days of delivery at hello@queeniebrand.com and include:

• your order number
•clear photos of the issue

if approved, we will replace the item at no additional cost.

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queenie brand is meant to feel like comfort, not stress. if something feels off, reach out